Frequently asked questions

What is Easy Vibe Outdoors?

A booking platform for independent camper owners. You list your own camper(s), set your own policies, and get your own branded booking page — we handle the calendar, checkout, payments, deposits, and paperwork.

Is this for me if I don't already have renters?

Easy Vibe Outdoors is not a marketplace. We don't list your camper in a directory renters browse, and we don't send you leads. So honestly, it depends. This is built for owners who already get inquiries — through Facebook Marketplace, Instagram, repeat renters, or word of mouth — and are tired of a marketplace taking a cut of bookings they'd have gotten anyway. Marketplace apps are genuinely better at one thing: putting your camper in front of people actively searching who've never heard of you. Starting from zero with no renters of your own yet, that reach is worth something. Switching once you have your own following is easy any time.

Do I need a new website?

No. Every camper you publish gets its own booking page and link on your Easy Vibe storefront — copy it from your dashboard and paste it into a "Book Now" button on your existing website, Instagram bio, or Facebook listing. Keep whatever site or following you already have; you just need somewhere to send the click. Rather keep people on your own site? Embed the booking widget directly in one of your pages instead — see a live example.

How much does it cost?

Your first 30 days are free, no credit card required to start. After that it's a flat monthly subscription: $19/mo for one camper, plus $6/mo for each additional camper, capped at $59/mo no matter how many you list. Should your trial end without a card on file, your account simply pauses — nothing is charged, and everything you've set up is waiting whenever you add one.

Do you take a cut of my rental income?

No. We charge the flat subscription only — never a booking commission. You keep 100% of what renters pay. Here's what that means in practice: rent your camper 10 nights a month at $120/night ($1,200) and a marketplace charging a typical 20–25% commission would keep $240–300 of that. We charge a flat $19–59/mo no matter how much you book — the more you rent, the bigger the difference.

How do I get paid?

Rental payments are deposited directly into your own bank account — the money goes straight to you, it never passes through our hands. Setup takes about 2 minutes from your dashboard: tell us where to send your rental income, and you're ready to accept bookings. It's all powered securely by Stripe, one of the world's largest payment processors.

Is my banking information safe?

Yes. Payouts run on Stripe, the same payment technology trusted by millions of businesses — we never see or store your bank account or card numbers ourselves. We never hold your rental income either; it's deposited straight to you.

Can I set my own policies?

Yes — pickup and return windows, minimum and maximum stay length, how far ahead bookings open, and a cancellation policy (Flexible, Moderate, or Strict) are all yours to set, and each camper can be marked pet friendly or no-pets. Pricing too: a nightly rate, an optional weekend rate for Friday and Saturday nights, and seasonal rules — summer rates, holiday-weekend premiums, minimum stays for peak dates — per camper, from your dashboard.

Can I use my own rental agreement?

Yes — the contract your renters sign is your document, not ours. We ship a plain-language default written for camper rentals, and you can edit any part of it, reorder it, or delete the whole thing and paste in the agreement you already use. Placeholders like {{deposit}} and {{end_date}} fill in each booking's real details, so you never hardcode an amount that changes later. One piece stays tied to your settings: the cancellation wording comes from the policy you picked (Flexible, Moderate, or Strict), because those refund amounts are what we actually process.

You can also flag individual clauses — damage liability, insurance, anything you'd hate to hear "I didn't see that" about — so the renter has to tick that clause on its own, right next to the text, on top of signing the whole agreement.

Editing it later never changes a contract someone already signed. Every signature stores the exact wording it was signed against, word for word, along with the signer's typed name, the time, and their IP address — so what you can produce in a dispute is the document that renter actually agreed to, not whatever your agreement says today.

What about cleaning time between rentals?

Built in, two ways. Your return and pickup times (say, return by noon, pickup after 3 PM) give you same-day turnaround hours on back-to-back bookings. If you need more, set a turnaround buffer in your booking settings — 1 or 2 days kept clear around every booking, shown to renters simply as unavailable — and waive it on any individual booking when same-day works.

Can I offer delivery?

Yes, optionally. Set the ZIP you deliver from and your own price tiers by distance ("up to 25 miles = $50, up to 100 = $200" — as many tiers as you like). Renters see the fee before they pay, priced by straight-line distance to their campsite ZIP, and anyone beyond your last tier is told to contact you instead of being auto-priced. Don't deliver? Leave it off — renters pick up at your address like normal.

How does the security deposit work?

You set the deposit amount per camper, and we automate the rest. The renter's card is saved at checkout — they consent to it in the rental agreement they sign — and the day before pickup we place a hold on it. A hold is an authorization, not a charge: the amount is set aside on their card but never actually moves, and it never passes through us. Longer rentals get an automatic re-authorization along the way, since card networks expire holds after about a week.

Three days after the rental ends, any hold you haven't acted on releases automatically — nobody should be waiting on an inspection that already went fine. You can also release it yourself the moment you've looked the camper over.

What if I need to claim part of the deposit for damage?

Capture it from the booking page. Enter any amount up to the deposit and the remainder is released back to the renter, or capture the whole thing. Do it before the three-day auto-release window closes — once a hold is released, it's gone.

Your evidence lives on the booking. Pickup and return inspections let you record condition notes and up to 20 photos each, and they stay attached to that reservation alongside the signed rental agreement and the renter's details.

Two limits worth knowing up front. A hold can be declined like any card transaction — an expired card, a closed account, not enough available credit. When that happens we email you, and your booking page shows the deposit as failed with a Retry button. The rental payment itself is unaffected. And damage costing more than the deposit isn't something you can charge from your dashboard today; that's a conversation you'd have with the renter directly.

What if a renter disputes a payment or files a chargeback?

That's a different thing from a deposit claim, and the difference matters. A deposit claim is you capturing money you already hold an authorization for. A chargeback is the renter asking their bank to reverse a payment, and the bank decides the outcome, not you and not us.

Because rental payments go straight to your own Stripe account, you are the merchant of record: a dispute goes to you, and you respond to it in Stripe with your own evidence. Your inspection photos and the signed rental agreement are exactly the kind of thing that belongs in that response. We don't manage or decide disputes, and they don't currently appear in your Easy Vibe Outdoors dashboard — you'd hear about it from Stripe first.

What about taxes and insurance?

We add applicable sales/use tax to the renter's total automatically. We don't provide or arrange insurance of any kind — that's between you, your renters, and your own insurer or attorney.

Can I list more than one camper?

Yes, as many as you'd like — each gets its own listing, amenities, photos, and calendar on your booking page, and the subscription price scales automatically as you publish more.

How do I cancel or get help?

Contact us any time — including to cancel your subscription — and we'll take care of it.